Privacy Policy

Last Updated: December 2024

ER Time ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

Location Information

We collect your location data only when you search for nearby hospitals. This information is used solely to:

• Find hospitals near your current location
• Calculate distances and travel times
• Provide accurate wait time predictions

Hospital Reviews and Ratings

When you submit reviews, we collect:

• Your ratings and comments (anonymous)
• Wait time reports
• Visit dates and times
• Hospital identification

App Usage Analytics

We collect anonymous usage data to improve our service:

• App performance metrics
• Feature usage statistics
• Crash reports and error logs
• Device information (model, OS version)

Information We DON'T Collect

How We Use Your Information

We use the information we collect to:

• Provide real-time hospital wait times
• Improve our AI prediction algorithms
• Enhance user experience and app performance
• Generate anonymous statistical reports
• Ensure app security and prevent fraud

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• Secure Servers: Data stored on secure, monitored servers

Your Rights and Choices

You have complete control over your data:

Access Your Data

You can request a copy of all data we have about you at any time.

Delete Your Data

You can request complete deletion of your data from our systems.

Opt-Out of Data Collection

You can disable location services and data collection in your device settings.

Modify Your Reviews

You can edit or delete your hospital reviews at any time.

Data Retention

We retain your information only as long as necessary:

• Location Data: Deleted immediately after hospital search
• Reviews: Retained for 2 years unless deleted by user
• Usage Analytics: Aggregated data retained for 1 year
• Account Data: Deleted within 30 days of account deletion

Third-Party Services

We use the following third-party services:

• Google Maps: For hospital locations and directions
• TomTom API: For additional location services
• Analytics Services: For app performance monitoring

These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

ER Time is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.