🏥 Doctor Schedule App - Support Center

Welcome to the official support center for Doctor Schedule App, your comprehensive healthcare scheduling solution. Below you'll find everything you need to get help, report issues, and stay updated with the latest features.

📱App Features & Capabilities

📅 Schedule Management

View, create, and manage doctor schedules with an intuitive calendar interface. Supports monthly and daily views with easy drag-and-drop functionality.

🏥 Location Management

Add, edit, and manage hospital locations. Track multiple facilities with detailed information including addresses and contact details.

👨‍⚕️ Doctor Management

Comprehensive doctor profile management including specialties, contact information, and availability tracking.

🤖 AI Scheduling

Automated schedule generation and optimization using artificial intelligence to ensure optimal coverage and efficiency.

⏰ Time Off Requests

Submit and manage time-off requests with approval workflows and automatic schedule adjustments.

📋 Duty Requests

Create and manage duty assignments with real-time notifications and status tracking.

💾 Data Management

Export, delete, and manage your data with GDPR-compliant tools for complete data control.

🌙 Dark Mode

Switch between light and dark themes for comfortable viewing in any environment.

❓Frequently Asked Questions

Q: How do I log into the app?

A: Use the demo credentials provided above: Username "admin" and Password "admin123". These credentials work for all app features and are specifically designed for testing and demonstration purposes.

Q: The app shows "simulation mode" - what does this mean?

A: When the backend server is unavailable, the app automatically switches to simulation mode with demo data. This ensures the app remains fully functional for testing and demonstration purposes. This is a feature, not a bug!

Q: How do I add a new hospital location?

A: Navigate to Admin → Manage Locations → Add New Location. Fill in the location details including name, address, and contact information, then save.

Q: How do I add a new doctor to the system?

A: Go to Admin → Manage Doctors → Add New Doctor. Enter the doctor's information including name, specialty, contact details, and availability, then save.

Q: Can I export my data for backup purposes?

A: Yes! Go to Settings → Data Management → Export User Data to download your data in JSON format. This includes all your schedules, locations, and doctor information.

Q: How do I completely delete my account and all data?

A: Go to Settings → Data Management → Delete Account. This will permanently remove all your data from the system. This action cannot be undone.

Q: The logout button doesn't work - what should I do?

A: This issue has been fixed in version 1.0.9. If you're still experiencing issues, try force-closing and reopening the app, or restart your device.

Q: Can I use the app offline?

A: The app has partial offline support. When the backend is unavailable, it automatically switches to simulation mode with demo data, ensuring you can still explore all features.

Q: How do I change the app theme (light/dark mode)?

A: Go to Settings → Appearance → Theme and select either Light or Dark mode. The setting will be saved and applied immediately.

🐛Troubleshooting Guide

Common Issues and Solutions

App won't load or shows errors

Try these solutions in order:

Check your internet connection
Force-close the app and reopen it
Restart your device
Make sure you're using the latest version from the app store
Clear the app's cache (Android) or offload and reinstall (iOS)

Can't see schedules or data

Check these items:

Make sure you're logged in with the correct credentials (admin/admin123)
Check if the app is in simulation mode (this is normal if backend is unavailable)
Try refreshing the schedule view by pulling down
Navigate to a different date and back

Authentication troubleshooting:

Use the exact credentials: Username "admin", Password "admin123"
Check your internet connection
If the backend is unavailable, the app will automatically use demo data
Try logging out and logging back in

App crashes or freezes

Stability fixes:

Close all other apps to free up memory
Restart your device
Update to the latest app version
Check if your device meets the minimum requirements

📋Step-by-Step Guides

How to Create Your First Schedule

Log in using admin/admin123
Go to the Schedule tab
Tap the "+" button or use the Quick Actions menu
Select "Create Schedule"
Choose a doctor from the list
Select a location
Pick a date and time
Add any notes if needed
Tap "Save" to create the schedule

How to Add a New Location

Log in as admin
Go to Admin → Manage Locations
Tap "Add New Location"
Enter the location name (e.g., "Main Hospital")
Add the address
Include contact information
Set any special notes or requirements
Tap "Save" to add the location

How to Export Your Data

Go to Settings
Scroll down to "Data Management"
Tap "Export User Data"
Wait for the export to complete
Choose where to save the JSON file
The file will contain all your schedules, locations, and doctor data

📞Contact Support

Need More Help?

If you can't find the answer to your question here, please contact us:

Email: zub165@yahoo.com
Response Time: We typically respond within 24-48 hours (Monday-Friday)
Support Hours: 9 AM - 5 PM EST, Monday through Friday

When contacting support, please include:

Your device type and operating system version
App version (found in Settings → About)
Detailed description of the issue
Steps to reproduce the problem
Screenshots or screen recordings if applicable
Any error messages you're seeing

📋Privacy & Data Management

Your Privacy is Important to Us

The Doctor Schedule App includes comprehensive data management features to give you complete control over your information:

Data Export: Download all your data in JSON format anytime
Selective Deletion: Delete specific categories of data (schedules, locations, etc.)
Complete Account Deletion: Permanently remove all your data from the system
GDPR Compliance: Full compliance with European data protection regulations
Secure Storage: All data is encrypted and stored securely
No Third-Party Sharing: We don't share your data with third parties

Data Retention Policy:

Your data is stored only as long as your account is active
When you delete your account, all data is permanently removed within 30 days
Backup data is automatically purged after account deletion
No data is retained for marketing or analytics purposes

🔄App Updates & Version Information

Current Version Details

App Version: 1.0.9+9
Last Updated: September 19, 2025
Minimum iOS Version: 12.0
Minimum Android Version: API 21 (Android 5.0)
Supported Platforms: iOS, Android, Web

Recent Updates (Version 1.0.9):

✅ Fixed logout functionality on all devices
✅ Improved CORS handling for web browsers
✅ Enhanced error handling and user feedback
✅ Better simulation mode fallback
✅ UI improvements and bug fixes

Update Instructions: We regularly update the app with new features and bug fixes. Make sure to keep your app updated through the App Store or Google Play Store for the best experience. Updates are free and include security improvements.

📚Technical Documentation

API Endpoints and Integration

Backend Services:

FastAPI Server: Port 8000 (Main API)
Django Server: Port 8001 (AI Scheduling)
Authentication: JWT Token-based
Data Format: JSON

Key Endpoints:

POST /api/auth/login - User authentication
GET /api/schedules - Retrieve schedules
POST /api/schedules - Create new schedule
GET /api/locations - Get all locations
GET /api/doctors - Get all doctors
GET /aiScheduleApp/list/ - AI schedule list

System Requirements

Mobile Devices:

iOS 12.0 or later
Android 5.0 (API 21) or later
Minimum 2GB RAM
100MB free storage space

Web Browsers:

Chrome 80+
Firefox 75+
Safari 13+
Edge 80+