📝 Send Us a Message
🐛 Reporting Issues
If you encounter any bugs or issues:
- Describe the problem in detail
- Include your device model and OS version
- Mention what you were doing when the issue occurred
- Send screenshots if possible
Email us at: zub165@yahoo.com
💡 Feature Requests
Have an idea for a new feature? We'd love to hear it!
Send your suggestions to: zub165@yahoo.com
📚 Frequently Asked Questions
How do I find nearby hospitals? ▼
Use the "Nearby" tab in the app. The app will automatically detect your location and show hospitals within your selected radius. You can also search for specific hospitals or filter by specialty.
How accurate are the wait times? ▼
Wait times are estimated using AI-powered predictions based on historical data, current conditions, and real-time reports from users. They are estimates and may vary.
Can I use the app offline? ▼
Yes! The app uses hybrid storage, which means your data is saved locally. You can view previously loaded hospitals and your saved records even without an internet connection. Data will sync when you're back online.
How do I change my distance unit (miles/km)? ▼
Go to Settings in the app and select your preferred distance unit. The change will apply immediately across all screens.
Is my data secure? ▼
Yes, we take your privacy seriously. All data is encrypted in transit and stored securely. You can request data export or account deletion at any time through the Privacy section.
🔒 Privacy & Data Management
Your privacy is important to us. This section explains how we handle your data and your rights.
📊 Data Export
You can request a copy of all your data stored in our system.
🔐 Privacy Policy
Data Collection: We collect only the data necessary to provide our services:
- Location data (with your permission) to find nearby hospitals
- Account information (email, name) for authentication
- Medical records and patient data (stored locally and optionally synced)
- App usage data for improving our services
Data Storage: Data is stored using hybrid storage - locally on your device and optionally synced to secure servers.
Data Sharing: We do not sell your data to third parties. Data is only shared as necessary to provide our services.
Your Rights: You have the right to access, export, and delete your data at any time.
🗑️ Delete Your Account
If you wish to delete your account and all associated data, please use the form below.
⚠️ Important Warning
This action cannot be undone! Deleting your account will permanently remove:
- Your account and profile information
- All saved medical records and patient data
- All app preferences and settings
- All synced data from our servers
- Your login credentials
Note: Local data on your device may still remain until you uninstall the app.
📧 Alternative: Contact Us
If you prefer, you can also request account deletion by emailing us directly:
Email: zub165@yahoo.com
Please include your registered email address in your request.
📱 App Information
App Name: ERTime101
Package ID: com.ertime.erTimeNew
Current Version: 1.10.0 (Build 31)
Platforms: Android, iOS, Web