Delete Your Data
You have complete control over your data in ER Time. This guide will help you delete all your information from our systems.
Important Notice
Data deletion is permanent and cannot be undone. Once you delete your data, you will lose all your reviews, ratings, and app preferences. You will need to set up the app again if you decide to use it in the future.
Method 1: Delete Data Through the App
This is the easiest way to delete your data:
Open ER Time App
Launch the ER Time app on your device
Go to Settings
Tap the menu icon (☰) and select "Settings"
Find Privacy Section
Scroll down and look for "Privacy & Data" or "Account Settings"
Select Delete All Data
Tap "Delete All My Data" or "Remove Account"
Confirm Deletion
Read the warning message and tap "Confirm Delete" to proceed
Method 2: Email Request
If you can't access the app or prefer to request deletion via email:
Email Instructions
Send an email to deletion@ertime.app with the following information:
- Subject: "Data Deletion Request"
- Your device ID (found in app settings)
- Approximate date you started using the app
- Confirmation that you want all data deleted
What Gets Deleted
When you delete your data, we remove:
Location Data
All location history and search queries
Reviews and Ratings
All your hospital reviews, ratings, and feedback
Wait Time Reports
All wait time submissions and reports
App Preferences
Settings, preferences, and app configuration
Usage Analytics
Anonymous usage data associated with your device
What Happens After Deletion
Immediate Actions
- Your data is marked for deletion immediately
- You will receive a confirmation email
- App will log you out and reset to initial state
Complete Removal
- Data is permanently deleted within 30 days
- Backup copies are also removed
- You will receive final confirmation email
Partial Data Deletion
If you only want to delete specific data:
Delete Individual Reviews
Go to your profile → My Reviews → Select review → Delete
Clear Location History
Settings → Privacy → Clear Location Data
Reset App Data
Settings → Privacy → Reset App Data (keeps account)
Data Recovery
No Recovery Available
Once data is deleted, it cannot be recovered. If you change your mind, you will need to start fresh with the app. We recommend downloading your data before deletion if you think you might want it later.
Need Help?
If you have questions about data deletion or need assistance:
Email: deletion@ertime.app
Support: support@ertime.app
Response Time: Within 24 hours