Privacy Policy - ER Wait Time

Effective Date: September 18, 2025

Last Updated: June 26, 2026

ER Wait Time ("we", "our", or "us") provides a healthcare utility app designed to help users locate nearby emergency rooms, view estimated wait times, and access directions. This policy explains how we collect, use, and protect your information.

Account & data deletion (Google Play / App Store): If you created an account, you can request account or data deletion at any time on our Account & Data Deletion page (https://zub165.github.io/er-wait-time/delete.html).

1. Data We Collect

We minimize data collection and do not collect personal identifiers like your name, email address, or contact details unless explicitly provided. However, we may access the following types of data:

Location Data (Precise): We use your device's precise location to help you find nearby emergency rooms and display directions on the map. This location is used temporarily and is not stored permanently.
App Usage Data: Basic usage statistics to improve app performance (non-personal).
Device Information: Basic device information for compatibility purposes (non-personal).

2. How We Use Your Data

The data we access is used exclusively for the following purposes:

To provide location-based results (e.g., hospitals near you).
To display routing and mapping features.
To improve app functionality and user experience.
To provide customer support when requested.

3. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Limited sharing may occur with:

Map Service Providers: Google Maps or TomTom for location services
Analytics Services: Anonymous usage data for app improvement
Legal Requirements: When required by law or to protect user safety

4. Data Storage and Retention

We process your location data ephemerally — it is used in real-time to provide app features. Data retention policies:

Location Data: Not stored permanently, processed temporarily for search results
App Preferences: Stored locally on your device until you clear app data
Analytics Data: Anonymous usage data retained for 24 months for improvement purposes

5. Account Information

An account is optional for basic hospital search. If you register, we collect your email, password (stored securely), and profile name so you can sign in, sync reviews, and manage subscriptions. You may delete your account and associated data at any time — see our Account & Data Deletion page.

6. Security

All data is transmitted securely using encryption in transit (HTTPS/TLS). We follow industry best practices to protect your information including:

Encrypted data transmission
Secure API endpoints
Regular security updates
Minimal data collection principles

7. Children's Privacy

This app is not intended for use by children under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Your Rights and Data Deletion Options

You have full control over your data. Here are your options:

📱 Immediate Data Removal (Self-Service)

Clear App Data: Go to Settings > Apps > ER Wait Time > Storage > Clear Data
Revoke Location Permission: Settings > Apps > ER Wait Time > Permissions > Location > Deny
Uninstall App: This removes all local data from your device

🗑️ Request account or data deletion

Use our dedicated deletion page (required for Google Play Data safety):

Open Account & Data Deletion Page

Or email us:

📧 Request Account Deletion 📧 Request Data Deletion

⏰ Data Deletion Process

Upon receiving a data deletion request:

✅ We will respond within 72 hours
🗑️ All associated data will be permanently deleted within 30 days
📧 You will receive email confirmation of deletion
💰 No charges apply for data deletion requests
🔒 The deletion process is irreversible

📋 What Gets Deleted

Any temporarily cached location data
App usage preferences
Any customer support communications
Anonymous analytics data (where technically possible)

9. Data Portability

Since we collect minimal data and most processing is done locally on your device, there is limited data to export. If you need any data we have collected, contact us and we will provide it in a standard format.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the app after changes constitutes acceptance of the new policy.

11. Contact Us & Data Controller

Data Controller: Innovators Generation

If you have any questions about this Privacy Policy or want to exercise your data rights:

Email: zub165@yahoo.com

Subject Line for Data Requests: "Data Request - ER Wait Time"

Quick Access to Your Rights:

Access My Data Correct My Data Delete My Data

This privacy policy is compliant with GDPR, CCPA, and Google Play Store requirements.
Last reviewed: September 18, 2025